Service

Service Level Agreement (SLA)

SECTOR: 

Service

With the new Assistance Services, specific for the different types of generators and the impact they have on productivity, ICI customers can maintain a high level of efficiency of their thermal power plants.

To this end, ICI offers 4 levels of assistance services suited to the needs of all customers.

Web Access Pack

  • Software update
  • Data Monitoring
  • Personalized Synoptic
  • Sales Rep Site Visit

Basic Support

  • Software update
  • Data Monitoring
  • Personalized Synoptic
  • Sales Rep Site Visit
  • Personal Training
  • Scheduled maintenance
  • Spare Parts for Maintenance
  • Warranty Extension
  • Newsletter
  • Product Usage Support
  • Custom Spare Parts Kit

Advanced Support

  • Software update
  • Data Monitoring
  • Personalized Synoptic
  • Sales Rep Site Visit
  • Personal Training
  • Scheduled maintenance
  • Spare Parts for Maintenance
  • Warranty Extension
  • Newsletter
  • Product Usage Support
  • Custom Spare Parts Kit
  • Availability

Advanced Plus Support

  • Software update
  • Data Monitoring
  • Personalized Synoptic
  • Sales Rep Site Visit
  • Personal Training
  • Scheduled maintenance
  • Spare Parts for Maintenance
  • Warranty Extension
  • Newsletter
  • Product Usage Support
  • Custom Spare Parts Kit
  • Availability
  • Availability Plus

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